Refund policy

We want you to love our ChagaChai as much as we do, but we understand it might not be everyone's perfect blend. If you're a first-time customer who purchased within the last 30 days and find it's not quite right for you, we're here to help.

Simply reach out to us, and we'll gladly guide you through our hassle-free return process. To ensure a smooth experience, please contact us before sending anything back. This way, we can provide you with all the necessary details and make sure your return is properly authorized.

A few friendly reminders to keep in mind:

Please take care when packaging your ChagaChai items for return. We want them to arrive safely!

We kindly ask that you only return ChagaChai products. We cannot be responsible for any unrelated items accidentally included in your return package.

We can only process refunds for items returned through our authorized process.

We can not accept returns of worn or damaged items.

Your refund will be issued using your original payment method.

We appreciate your understanding and look forward to assisting you. Don't hesitate to contact us with any questions – we're here to ensure your ChagaChai experience is a positive one, even if it means parting ways.